Return and Refund Policy

Last updated: September 22, 2026

This Return and Refund Policy explains the return, withdrawal and refund procedures applicable to purchases made through mlddxc.shop.

The online store is operated by PINK GALAXY LIMITED.

1. Company Information

Company Name: PINK GALAXY LIMITED
Company Registration Number: 9385683

Registered Address:
Flat 9, 9 Fields Parade
Oteha, Auckland 0632
New Zealand

Email: support@mlddxc.shop
Telephone: +64 21 768 684
Website: mlddxc.shop

2. 14-Day Right of Withdrawal

Consumers in Germany and Austria generally have the right to withdraw from an eligible online purchase within 14 days without giving a reason.

For purchases of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.

If several goods from one order are delivered separately, the withdrawal period generally begins when the last item is received.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase within the applicable withdrawal period.

You may contact us at:

Email: support@mlddxc.shop

Your notice should clearly state that you wish to withdraw from the purchase. We recommend including your name, order number and the product concerned so that we can identify your order efficiently.

3. Returning Products After Withdrawal

After informing us of your decision to withdraw, the goods must generally be returned without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

Before returning a product, please contact us at support@mlddxc.shop for the applicable return instructions and return address.

Please do not send a return to an address without first contacting us, as the appropriate return location may depend on the order and product.

Customers are generally responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, unless we have agreed otherwise or applicable law requires us to bear those costs.

4. Condition of Returned Products

You may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functioning.

You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for such inspection.

Where reasonably possible, returned products should include the accessories, manuals and other components originally supplied with the product.

These conditions do not limit any mandatory rights you may have under applicable consumer protection law.

5. Refunds

If you validly exercise your right of withdrawal, we will reimburse the payments that must be reimbursed under applicable law without undue delay and generally no later than 14 days after we receive your withdrawal notice.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

As we currently offer free standard shipping, there is normally no standard outbound shipping charge to reimburse.

If any optional additional delivery service or other supplementary service was selected and charged separately, reimbursement of those additional costs will be handled in accordance with applicable law.

6. Cash on Delivery Orders

We currently support Cash on Delivery (COD) where this payment method is available during checkout.

For eligible COD orders that are returned and approved for a monetary refund, we may request reasonable payment details from you so that the refund can be transferred to you.

Any information requested for this purpose will be used to process the applicable refund.

The payment methods actually available for an order are those displayed during checkout.

7. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us at support@mlddxc.shop as soon as reasonably possible.

Please provide your order number and a description of the issue. Photographs or other relevant information may be requested where reasonably necessary to assess the problem.

Where a product does not conform to the contract, your statutory rights under applicable consumer law remain unaffected. Depending on the circumstances and applicable law, appropriate remedies may include repair, replacement, price reduction or refund.

Where the seller is legally responsible for a defective or incorrect product, the consumer will not be required to bear costs that applicable law requires the seller to cover.

8. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products or contracts where an exception is provided by applicable law.

Depending on the circumstances, this may include, for example:

• Goods made to the consumer's specifications or clearly personalised;

• Goods that are liable to deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons if they were unsealed after delivery;

• Certain sealed audio, video or software products once unsealed;

• Certain digital content where performance has begun after the consumer has expressly agreed to the applicable conditions.

Any statutory exception will only be applied where the relevant legal requirements are met.

9. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@mlddxc.shop.

We will try to process the cancellation request before shipment. If the order has already been dispatched, the applicable withdrawal and return procedures may apply instead.

10. Exchanges

We do not guarantee direct product exchanges in every case.

If you would like a different product, size, model or variant, please contact us at support@mlddxc.shop. Depending on the circumstances, we may ask you to return the original product and place a new order.

This section does not affect any statutory rights relating to defective or non-conforming goods.

11. Free Shipping

Standard shipping for eligible orders to the destinations supported by our store is currently provided free of charge.

Any available delivery options and applicable charges, if any, will be shown during checkout before the order is placed.

12. Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any mandatory consumer rights available under applicable law.

Consumers in Germany and Austria may have statutory rights in addition to the withdrawal and return procedures described in this policy.

Where a provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory legal requirements will prevail.

13. Contact Us

If you have questions about a withdrawal, return, refund or defective product, please contact:

PINK GALAXY LIMITED
Company Registration Number: 9385683

Flat 9, 9 Fields Parade
Oteha, Auckland 0632
New Zealand

Email: support@mlddxc.shop
Telephone: +64 21 768 684
Website: mlddxc.shop