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Shipping and Delivery Policy
Last updated: September 22, 2026
This Shipping and Delivery Policy explains the shipping and delivery arrangements applicable to orders placed through mlddxc.shop.
The online store is operated by PINK GALAXY LIMITED.
1. Company Information
Company Name: PINK GALAXY LIMITED
Company Registration Number: 9385683
Registered Address:
Flat 9, 9 Fields Parade
Oteha, Auckland 0632
New Zealand
Email: support@mlddxc.shop
Telephone: +64 21 768 684
Website: mlddxc.shop
2. Delivery Availability
We currently provide delivery to Germany and Austria, subject to the availability of delivery services for the relevant destination and order.
Customers should enter their complete delivery address during checkout to confirm whether delivery is available to their location.
Delivery availability may depend on factors such as the destination, product, order details and delivery services currently available.
The delivery options displayed during checkout apply to the relevant order.
3. Free Standard Shipping
We currently provide free standard shipping for eligible orders delivered to supported destinations in Germany and Austria.
No standard shipping fee will be charged where free standard shipping is shown during checkout.
If an optional additional delivery service becomes available and involves an additional charge, the applicable cost will be clearly displayed before the order is completed.
Customers will not be charged undisclosed delivery fees.
4. Order Processing
After an order has been successfully placed, we require a reasonable period of time to verify, prepare and dispatch the order.
Processing time is separate from transportation and delivery time.
Orders placed during weekends or applicable public holidays may begin processing on the next applicable business day.
For the purposes of this policy, business days generally mean Monday to Friday, excluding applicable public holidays.
Once an order has been dispatched, delivery will proceed according to the applicable delivery service and destination.
5. Estimated Delivery Time
The estimated delivery time applicable to an order may be displayed on the product page, during checkout, in the order confirmation or in other delivery information made available before or after purchase.
Delivery estimates may vary depending on:
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The delivery destination;
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Product availability;
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Order processing requirements;
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Carrier or logistics operations;
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Weekends and public holidays;
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Weather or transportation disruptions;
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Other circumstances reasonably affecting delivery.
Unless a different delivery period has been agreed with the customer, goods will be delivered within the period required by applicable consumer law.
Estimated delivery dates are provided in good faith based on the information reasonably available at the time.
6. Cash on Delivery
Where available during checkout, customers may pay using Cash on Delivery (COD).
For COD orders, payment is generally collected when the order is delivered.
Customers should ensure that the delivery information and telephone number provided during checkout are accurate so that the delivery provider can complete the delivery where necessary.
The payment methods actually available for a particular order are those displayed during checkout.
Availability of COD may depend on the delivery destination, order details and services available at the time of purchase.
7. Order Confirmation and Dispatch
After placing an order, customers may receive an order confirmation containing relevant order information.
Once an order has been prepared and dispatched, additional shipping or delivery information may be provided where available.
If tracking information is available for the relevant delivery service, it may be communicated to the customer electronically.
The availability and frequency of tracking updates depend on the delivery service used for the order.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your delivery details carefully before completing checkout.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist with an address correction before dispatch, but changes cannot always be guaranteed once an order has entered the shipping process.
9. Delivery Attempts
Depending on the delivery service used, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may provide additional instructions, arrange another delivery attempt or make the parcel available for collection where applicable.
Customers should follow any reasonable delivery instructions provided by the relevant carrier.
If a parcel is returned to us because delivery could not be completed, please contact support@mlddxc.shop so that we can review the order and determine the appropriate next steps.
10. Delayed Delivery
Delivery may occasionally be delayed due to circumstances such as transportation disruptions, unusually high parcel volumes, weather conditions, public holidays or other operational circumstances.
If your order has not arrived within the delivery period communicated for your order, please contact:
We will review the available delivery information and assist you with the order.
Where goods are not delivered within an agreed delivery period, customers retain any rights available under applicable consumer protection law.
Nothing in this policy is intended to restrict statutory rights relating to delayed or non-delivered goods.
11. Missing or Lost Parcels
If tracking information indicates a delivery problem, or if your parcel has not arrived within the expected delivery period, please contact us at:
Please provide your order number and relevant delivery information so that we can investigate the matter.
Where a parcel is confirmed as lost before delivery to the customer, we will provide an appropriate remedy in accordance with applicable law.
12. Damaged Parcels
Please inspect your order after delivery where reasonably possible.
If a product arrives damaged, please contact us at support@mlddxc.shop as soon as reasonably possible.
Please provide:
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Your order number;
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A description of the problem;
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Photographs of the product and packaging where reasonably necessary to assess the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
Nothing in this section limits your statutory rights regarding defective, damaged or non-conforming goods.
13. Risk During Delivery
Where delivery is arranged by us, responsibility for the goods remains with us during transportation until the goods are delivered to you, or to a third party designated by you where applicable, subject to applicable law.
If you independently appoint a carrier that was not offered by us, different statutory rules regarding the transfer of risk may apply.
14. Incorrect or Incomplete Delivery
If you receive an incorrect product, an incomplete order or a quantity different from what you ordered, please contact us at:
Please include your order number and a description of the issue.
We will review the matter and arrange an appropriate solution in accordance with applicable law.
15. Refused or Unsuccessful COD Deliveries
For Cash on Delivery orders, customers should ensure that someone is reasonably available to receive the order and complete the applicable COD payment.
If delivery is unsuccessful, please follow the instructions provided by the carrier or contact us for assistance.
A failed or refused delivery does not remove any mandatory consumer rights available under applicable law, including any applicable statutory right of withdrawal.
16. Delivery Restrictions
Certain products or destinations may be subject to delivery restrictions due to logistics, carrier limitations or applicable legal requirements.
Where a delivery restriction applies, we aim to make this information available during the ordering process where reasonably possible.
The destinations and delivery options available during checkout determine whether an order can currently be delivered to a particular location.
17. Changes to Delivery Information
We may update our shipping services, supported destinations or delivery arrangements from time to time.
Any material delivery information applicable to a particular order will be communicated through our website, checkout process, order confirmation or other appropriate means.
Changes to this policy will not remove mandatory rights that already apply to an order under applicable law.
18. Statutory Consumer Rights
Nothing in this Shipping and Delivery Policy is intended to exclude, limit or replace mandatory consumer rights available under applicable law.
Consumers in Germany and Austria may have statutory rights concerning delivery, delayed delivery, damaged goods, defective products and cancellation of eligible online purchases.
Where a provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory legal requirements will prevail.
19. Contact Us
If you have questions about shipping, delivery or an existing order, please contact:
PINK GALAXY LIMITED
Company Registration Number: 9385683
Registered Address:
Flat 9, 9 Fields Parade
Oteha, Auckland 0632
New Zealand
Email: support@mlddxc.shop
Telephone: +64 21 768 684
Website: mlddxc.shop